GENERAL, SUBSCRIPTION AND STLTH REWARDS

SUBSCRIPTION

• Can I have multiple subscriptions?
• Can I skip or pause my subscription temporarily?
• Is there any other payment method I can use other than a credit card?
• Can I use my STLTH Loyalty points with a subscription?
• How to cancel my subscription?
• I received a notification that my subscription product is out of stock. What should I do?

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STLTH REWARDS

• What is STLTH REWARDS?
• How do I join STLTH REWARDS, am I eligible?
• How do I earn STLTH REWARDS points?
• How can I redeem my points?
• What are the different STLTH REWARDS tiers?
• How can I check my STLTH REWARDS balance?

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GENERAL

• What is STLTH?
• What makes STLTH unique?
• Is STLTH owned or affiliated with a big tobacco company?

PRODUCT AVAILABILITY

• How can I purchase Co-Brand pods listed on your website?
• How can I become a wholesaler/retailer?
• How do I find out about your current promotions?
• How do I find a local store to purchase your product(s)?

QUALITY AND MANUFACTURING

• What kind of battery is in my STLTH device?
• Do you test for the amount of nicotine in STLTH pods?
• How do I know if my pods are an official STLTH product?
• What do I do if my pods are counterfeit?

RECYCLING

• Are STLTH pods recyclable?
• Where can I recycle my STLTH pods?
• As a retailer, how can my stores become part of the recycling program?
• Are STLTH Disposable Recyclable?

TROUBLESHOOTING

• My STLTH is making a cracking sound, should I be concerned?
• What can I do if my STLTH battery is not charging?
• Is it normal for my STLTH pod to leak?
• How do I take a puff on my STLTH?
• I put my pod in my device but it is producing no vapour or barely any at all, what is the issue?